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Frequently Asked Questions

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Monogram Policy

*We’re happy to monogram your bag or accessory but please note we cannot refund goods that have been monogrammed.*

What is your Shipping Policy?

All orders come with FREE GLOBAL shipping. Free shipping usually arrives in 4–7 days. Shipping via UPS, FedEx & DHL Express.

What is your return policy?

All returns must be within 30 days of purchase and the item must be in brand new condition. Also, note that it takes 6–10 days to receive the money back in your account after a return is initiated.

Also in the unlikely event of any problems with your bag, just let us know. We’re in it for the long haul and will make sure you get your bag repaired and back to you as soon as possible.

How do I take care of my product?

We have a whole page dedicated to this. Check out our Product Care section.